We are very sorry. Due to the specifications of the shopping cart, you cannot order regular products and pre-order items at the same time. Also, please note that although the message "Purchase XX yen more and get free shipping" will be displayed in your cart, regular items and pre-order items cannot be ordered at the same time.
About shipping
Normally your order will be shipped within 3 business days. * Business days: Excluding weekends, holidays, and long holidays
Shipping costs are 600 yen (tax included) nationwide.
However, some lightweight items (such as purchasing only an iPhone case) can be delivered using the "Lightweight Delivery (¥290)" option. Please check the delivery settings after adding the item to your cart.
In addition, it will be free for purchases of 8,000 yen or more (tax included).
We apologize, but if you are using a mobile carrier email service, emails may not be delivered due to factors such as the settings of your carrier email service. If you are using a mobile carrier email address, please make sure you can receive emails from the link below.
store@runtrip.jp
If you still do not receive it, please contact customer support ( support@runtrip.jp ).
We will only accept cancellations of your order before the product is shipped. If you wish to cancel your order, please contact us as soon as possible.
Please note that we do not accept returns due to customer convenience.
If you want to change the size
If the product has not yet been shipped and your desired size is in stock, we will accept size changes.
After the product has been shipped, we will only accept size changes if we can confirm that it is unused and in a sellable condition (we will check the condition of the product after it has been returned). *Only if the desired size is in stock.
Please note that shipping costs associated with returning products will be borne by the customer.
Please note that we cannot accommodate requests if the size you want is not in stock.
About defective products
Please contact us within 7 days of receiving the product.
If we confirm that the product is defective, we will refund or exchange it according to your preference.
Please note that if the replacement item is out of stock, a refund will be made.
others
You can choose from the following: ・Credit card (Visa, Mastercard, JCB, American Express) ・Smartphone payments (PayPay, LINE Pay, Merpay) ・Payment after delivery via Paidy (convenience store or bank transfer) ・Express Checkout (Shop Pay, Apple Pay, Google Pay, Amazon Pay)
*What is Express Checkout? The payment process is carried out using credit card numbers and shipping information that have already been registered with Amazon Pay, Apple Pay, etc. Payment can be easily completed with just a simple confirmation and approval, without the need to re-enter credit card numbers or shipping information.
Please click here for information on how to enter information after checkout.
We do not send transfer slips.
You will receive an email or SMS from Paidy between the 1st and 3rd of the following month informing you of your billing amount. ・For convenience stores and bank transfers: Please pay by the 10th. - Direct debit: The payment will be automatically debited on the 12th of each month.
*You can register your withdrawal account on Paidy's customer account page, " MyPaidy ."
その他
All prices shown in our store include tax.
購入履歴は、ご注文後に自動送信される「受付完了メール」または、以下の方法で確認が可能です。
Runtripアプリにログイン
右下の「ストア」タブをタップ
左上の「≡」をタップ
「Account」タップし購入履歴を確認"
Please purchase the optional "Gift Wrapping (¥100)" together with the item you wish to wrap.
You can purchase "Gift Wrapping" from Menu > Options.
We publish information such as product reviews from customers who have actually purchased our products and their impressions of using the Runtrip Store.
For details on how to submit a review, please click here .
